Reconciliation
Reconciling transactions within the Payen platform relies on the merchantRef field provided by the merchant when making any API requests. This field should be unique to the merchant, and will be a searchable field in the Vision portal and also appear in reports to identify the transaction.
Transactions can have subsequent operations, such as credits, that reference an original authorisation transaction. This can create confusion when trying to reconcile, due the fact they all have the same merchantRef. The merchantRef field is designed to only identify the transaction, not the operations within it. To mitigate this, we can return a field in the reponse called operationRef that will uniquely identify each operation. This reference will be a searchable field in the Vision portal and also appears in reports to identify the operation.
The operationRef field will be available from 29th January 2026